Replacement Tickets, Refunds, and Compensation
- If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your booking reference which is contained in your confirmation email and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.
- We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.
- Any refunds agreed will be made entirely at our discretion and without prejudice, and shall be transferred within 7 Bank working days.
Rescheduling
- Tickets can be rescheduled with extra charges excluding the day of travel (Monday to Sunday, prior to 11:00) Bookings made for less than 04 people can be amended as long as three clear working days’ notice is given.
- Any bookings made for 05 (Five) to 20 (Twenty) people can be amended provided at least fourteen clear working days notice is given.
- Bookings for 21(Twenty one )to 50 (Fifty) people can be amended provided at least twenty eight clear working days notice is given. A INR 1500 administration fee per person will be levied for any such rescheduling.
Cancellation Policy
| Days Prior To Departure | Cancellation Fee |
|---|---|
| Upto 16 Days Prior Departure | 50% of gross fare |
| 00-15 Days prior departure | 100% of Ticket Fare – No Refunds |
** Partial Cancellation / Addition of room(s) / passenger(s) is not possible in the E-Ticket
Special Events
Special event tickets such as New Years Eve will have different cancellation periods to that of standard experiences. Such details will be made known at the time of booking and will appear on our website.
